Effective Date: April 24, 2025

Radiant Wholeness LLC
Registered Address: 821 Hanson Road, Durham, NC 27713
Trading Name: Ecstatic Love Lab
Website: www.ecstaticlovelab.com

At Ecstatic Love Lab, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

• Name, email address, phone number, and relationship status (via contact/consultation forms)

• Information shared during coaching sessions or assessments

• Payment information for services (processed securely via third-party providers)

b) Information We Collect Automatically

• IP address, browser type, device information

• Cookies and usage data (pages visited, time spent, referral sources)

• Location data, where permitted

2. How We Use Your Information

We use the information we collect to:

• Schedule and deliver coaching services

• Respond to inquiries and communicate with you

• Send marketing emails and exclusive content (only with your consent)

• Improve website functionality and user experience

• Maintain business records and comply with legal obligations

3. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we only process your personal data under the following legal bases:

• Consent: For marketing communications or newsletters

• Contractual necessity: To provide coaching services or respond to inquiries

• Legal obligation: Where we are required to retain certain records

• Legitimate interest: To improve our services and understand user behavior

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

• Service providers (e.g., website hosting, payment processors, scheduling platforms)

• Legal authorities if required by law

• With your explicit consent, for testimonials or case studies

All third-party service providers are bound by confidentiality and data protection agreements.

5. Cookies & Tracking Technologies

We use cookies to:

• Understand how visitors interact with our site

• Improve site performance

• Personalize content and communications

You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy.

6. Your Data Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you

• Correction: Request corrections to inaccurate or incomplete data

• Deletion: Ask us to erase your data, subject to legal requirements

• Objection: Object to certain types of data processing

• Withdraw Consent: At any time, for marketing or optional data collection

To exercise these rights, email us at: hello@ecstaticlovelab.com

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and accounting obligations

• Provide follow-up support or insights if you've engaged in coaching programs

8. Security Measures

We use reasonable physical, electronic, and procedural safeguards to protect your data. While no system is 100% secure, we take all appropriate steps to protect your information from unauthorized access or disclosure.

9. Email Marketing

If you opt in to our private email list, you may receive newsletters, relationship tips, special offers, or workshop announcements. You can unsubscribe at any time using the link at the bottom of each email or by contacting us directly.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The updated version will be posted on this page with the “Effective Date” revised accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us:

Radiant Wholeness LLC
Trading as Ecstatic Love Lab
821 Hanson Road, Durham, NC 27713
Email: hello@ecstaticlovelab.com